Junk Removal Plus

Removal, Disposal & Recycling

Terms of Service

Junk Removal Plus Terms & Conditions

This document was last updated: January 1, 2026

The following Terms of Service (“Terms” and/or this “Agreement”) are between you, or the company you represent, as a user (“User,” “You,” and/or “Your”) and Load Up Technologies, LLC and its affiliates (“LoadUp,” “us,” “we,” and/or “our”) and govern your access to and use of our websites, which include but are not limited to, www.goloadup.com; www.couchdisposalplus.com; www.mattressdisposalplus.com; and www.junkremovalplus.com, mobile applications, and related services (collectively, our “Platform(s)”).

These Terms govern your access to and use of LoadUp’s Platforms and Services (defined below), including any content, functionality, and services offered on or through the website and mobile applications. By accessing or using the Platforms or Services, you agree to be bound by these Terms and our Privacy Policy. In addition, specific features or services offered through the Platform may be subject to additional terms and conditions or policies. By using those features or services, you agree to be bound by the applicable terms, which are incorporated herein by reference.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT USE OR ACCESS OUR PLATFORMS OR SERVICES.

YOU SHOULD READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR PLATFORMS OR SERVICES, AND ESPECIALLY BEFORE YOU PLACE AN ORDER WITH US FOR SERVICES.

THESE TERMS CONTAIN A DISPUTE RESOLUTION AND BINDING ARBITRATION CLAUSE, A CLASS ACTION WAIVER, A JURY TRIAL WAIVER, AND A LIMITATION OF LIABILITY WHICH MAY AFFECT YOUR RIGHTS.

In these Terms, unless the context otherwise requires:

  • Words importing the singular include the plural and vice versa.
  • Headings are for convenience only and do not affect interpretation.
  • References to ‘including’ mean ‘including without limitation.’
  • These Terms may be updated periodically. Continued use of the Platforms constitutes acceptance of the modified Terms.

1. LoadUp’s Services

We are a technology, marketing, and communications company that, through our Platform(s), facilitates the matching of individuals seeking haul-away, product assembly and disassembly, and related services with independent third-party service providers (“Third-Party Provider(s)”) offering to provide such services (collectively, our “Services”). Users acknowledge that Third-Party Providers are independent contractors and not employees, agents, or representatives of LoadUp.

We are not a waste collection service and do not provide waste collection services and you acknowledge that we are not subject to the same laws and regulations applicable to waste collection service providers and, as such, you may not be entitled to the same consumer protections afforded to consumers dealing with waste collection service providers.

You must be at least eighteen (18) years of age to use the Platform and Services.

Under this Agreement, “User” refers to any individual or entity accessing, using, or interacting with the Platforms, including but not limited to Customers, Third-Party Service Providers, and any other participants in the LoadUp ecosystem. Further, the term “Platform(s)” encompasses all digital properties, applications, and services provided by LoadUp, regardless of the medium of access.

2. Your Acknowledgments

By placing an order through the Platform, you acknowledge and agree that LoadUp acts solely as a neutral technology platform that facilitates the coordination and scheduling of the Services, and you are expressly requesting LoadUp to coordinate and schedule the requested Services with an independent Third-Party Provider on your behalf. You understand and agree that LoadUp does not itself provide, perform, control, or supervise the Services, and that all such Services are carried out exclusively by independent Third-Party Providers.

You further acknowledge that engaging a Third-Party Provider is at your sole discretion and risk. While LoadUp may conduct vetting of Third-Party Providers, including background checks, LoadUp makes no representations or warranties regarding the provision of the Services provided. You are solely responsible for determining whether to proceed with a Third-Party Provider based on the information made available through the Platform.

Any claims involving the Services or disputes with Third-Party Providers must be resolved directly with the Third-Party Provider. LoadUp is not a party to such disputes and disclaims all liability arising from the acts, omissions, or performance of any Third-Party Provider. By using the Platform, you release LoadUp from any liability arising from disputes, claims, or damages related to any services provided by Third-Party Providers.

You further acknowledge your responsibility to comply with all applicable federal, state, and local laws when engaging Third-Party Providers through the Platform.

3. Your Representations

By using our Platform and/or placing an order for Services, you expressly warrant and represent that you:

  1. Have read, understand, and agree to be legally bound by these Terms;
  2. Reside in the United States or any of its territories;
  3. Own or have legal possession to any and all property to be hauled away, assembled, disassembled, installed, transported, or subjected to any other services made available through the Platforms or these Terms;
  4. Have the necessary financial capacity to fulfill any payment obligations incurred through the use of the Platform and Services;
  5. Will maintain the security of your account credentials and be fully responsible for all activities that occur under your account, including data accessed through the Platforms;
  6. Will use only compatible devices and software to access the Platform and that you will not introduce any harmful code or malware;
  7. Are responsible for the accuracy and completeness of the information you provide to LoadUp and have and will continue to only provide to LoadUp, including during account registration, order booking, and use of the Platform, information that is true, accurate, current, and complete, and shall keep such information up to date;
  8. Have all necessary rights and permissions to submit any content to the Platform and that such content does not infringe on any third-party rights;
  9. Have the right, authority, and legal capacity to enter into and comply with these Terms and any purchase agreement you enter into through the Platforms;
  10. Will comply with any and all applicable federal, state, and local laws, regulations, and rules in connection with your use of the Platform and Services, including, but not limited to, all applicable data protection laws and regulations when using the Platforms and handling any personal data accessed through them; and
  11. Will only use the Platforms solely for their intended purposes and not for any commercial exploitation without express written permission from LoadUp.

4. License to Use Platforms

We grant to you a limited, revocable non-transferable, non-exclusive license to access and use the Platforms and Services solely for their intended purposes, subject to these Terms. This license is revocable at any time and will automatically terminate upon any breach of these Terms. Upon termination, you must cease all use of the Platforms and destroy any proprietary materials.

5. Restrictions on Use

You may only access the Platforms through the interfaces that we provide for that purpose. By entering into these Terms, you expressly agree that you shall not:

  1. License, sublicense, sell, transfer, or otherwise exploit the Platform or Services;
  2. Alter, make derivatives of, reverse engineer, or any similar activity with respect to any part of the Platforms;
  3. Use the Platforms in order to compete with us;
  4. Copy, distribute, display, or transmit any part of the Platforms;
  5. Use the Platforms or Services for any illegal purpose;
  6. Use the Platforms to transmit, distribute, or store material that violates any applicable law or regulation;
  7. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
  8. Engage in any activity that disrupts or interferes with the Platforms, or the servers and networks connected to the Platforms;
  9. Use any automated means, including bots, scripts, or web crawlers, to access the Platforms for any purpose without our express written permission;
  10. Attempt to probe, scan, or test the vulnerability of any system or network or breach any security or authentication measures;
  11. Remove any copyright, trademark, or other proprietary notices from any portion of the Platform;
  12. Link to, mirror, or frame any portion of the Platforms;
  13. Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Platform or unduly burdening or hindering the operation and/or functionality of any aspect of the Platforms; or
  14. Attempt to gain unauthorized access to or otherwise impair any aspect of the Platforms or their related systems or networks.

6. Proprietary Material

All rights, title, and interest in and to the Platforms, including all intellectual property rights, are and will remain the exclusive property of LoadUp. This includes, but is not limited to, all content, features, functionality, software, text, graphics, logos, images, audio, video, data compilations, copyrights, patents, trade secrets, and trademarks. You do not obtain any interest in any of the intellectual property associated with the Platforms or Services by using the Platforms or Services and we reserve all rights not expressly granted herein. LoadUp, the LoadUp logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LoadUp or its affiliates or licensors. You must not use such marks without the prior written permission of LoadUp, except as required to identify the Services.

All derivative works based on LoadUp’s intellectual property remain the exclusive property of LoadUp.

All Users, including you, agree to keep confidential any non-public information disclosed through the Platforms and may only use such information for the intended purpose of providing or receiving the Services.

You retain ownership of any data you submit to the Platforms, but grant LoadUp a perpetual, irrevocable, royalty-free license to use such data for any purpose, including providing and improving the Services. By submitting any content to the Platforms, you grant LoadUp a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, and distribute such content for any purpose.

7. Termination and Suspension

Right to Terminate. LoadUp reserves the right to immediately suspend or terminate your access to the Platform and Services, including your account, at any time, for any reason, including but not limited to:

  • Violation of these Terms;
  • Illegal or fraudulent activities;
  • Misuse of the Platform or Services;
  • Compliance with legal requirements;
  • Suspicious account activity;
  • Actions threatening Platform integrity or undermining or circumventing the Services;
  • At LoadUp’s sole discretion.

Effects of Termination. Upon termination, you must immediately cease all use of the Platform and Services and destroy any proprietary materials. LoadUp reserves the right to delete or deactivate your account and any associated data. Further, the Platforms are not available to individuals who have been previously suspended or removed by LoadUp. Upon termination of your account, LoadUp may retain your data as required by law or as necessary for legitimate business purposes. You acknowledge that data deletion requests may not be honored if they conflict with legal requirements.

Survival of Terms. The following provisions shall survive termination: Indemnification, Limitation of Liability, Proprietary Material, Dispute Resolution, Class Action and Jury Trial Waivers, Release, Governing Law; your payment obligations, confidentiality obligations, representations and warranties, and post-termination obligations; and any other terms that by their nature should continue after termination.

8. Placing Orders

By placing any order with LoadUp, you:

  1. Represent and warrant to your total and complete agreement and adherence to these Terms, that you have the legal authority to place the order, and that all information provided is accurate and complete;
  2. Authorize LoadUp to charge your payment method for the total amount due, including any applicable taxes and fees, and acknowledge and agree that additional charges may apply and be charged if the scope of Services changes during performance. If required or requested, agree to be present at the service location at the scheduled time or ensure someone authorized by you is present;
  3. Agree to inspect the completed services and provide immediate feedback on any issues; and
  4. Accept full responsibility for any damage or loss resulting from your instructions or failure to provide accurate information.

All orders are subject to acceptance by LoadUp and/or the Third-Party Service Providers. We reserve the right to refuse or cancel any order at our sole discretion at any time and for any reason, including, without limitation, for reasons such as availability of Services, errors in the description or price of the Services, other errors in your order, if fraud or an unauthorized or illegal transaction is suspected, or for any other reason. You will receive a confirmation once your order is accepted.

9. Availability, Errors, and Inaccuracies

While we are constantly updating service offerings on our Platforms, there may be occasional delays in updating information on our Platforms and our advertising on other websites. As such, our Platforms may contain errors, inaccuracies, or omissions, and may not be complete or current. Services may be priced or described inaccurately, or even unavailable, on our Platforms, and we make no warranties regarding the completeness, accuracy, or reliability of any information or content. LoadUp reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after you have submitted an order.

LoadUp shall not be liable for any errors, inaccuracies, or omissions in the information provided on the Platforms. Your sole remedy for any material error is to discontinue use of the Platform. You are responsible for verifying any information before relying on it. LoadUp is not responsible for any reliance on inaccurate or incomplete information.

10. Pricing

Pricing through our Platforms is for the Services made available to you.

You acknowledge and understand that pricing is subject to change at any time with or without prior notice. You further acknowledge and agree that pricing is dynamic and may vary based on factors including, but not limited to, demand, location, and service type. LoadUp reserves the right to adjust prices for any reason, including, but not limited to, changes in market conditions, service availability, or cost of goods and services. However, except for situations involving inaccurate information (e.g., incorrect item types, counts, location, stairs, etc.), we will not change pricing on an order already placed and confirmed, provided that such order remains unchanged.

If additional Services are needed, requested, or provided, additional charges will be applied to your credit card on file at our current prices, as listed on our Platforms. All prices are exclusive of applicable taxes, fees, and surcharges, which will be added to the total amount due and displayed to you at the time of purchase.

11. Credit/Debit Card Authorization; Payment Terms

In order to purchase any Services, you are required to provide accurate, complete, and current payment information, including, but not limited to, your credit/debit card number, expiration date, billing address, and service address. You irrevocably authorize us and our payment processors to charge your payment method for all fees and charges incurred or amounts due under these Terms, including any applicable taxes, fees, and additional charges incurred.

By placing an order, you authorize LoadUp to charge your payment method for any additional services requested or required during the service provision. Further, certain services may be subject to automatic renewal. By agreeing to these Terms, where applicable, you authorize LoadUp to charge your payment method for the renewal term unless you cancel prior to the renewal date.

If your payment method is declined or you wish to change your payment method, you must update your payment information promptly to avoid service disruption.

Since we accept payment prior to the performance of Services and due to a certain level of uncertainty regarding applicable fees and charges, you agree and hereby give us your authorization to retain your credit/debit card information for up to one hundred twenty (120) days beyond the day Services are provided and to charge your credit/debit card for any fees or charges that may apply which are covered in these Terms.

We may employ the use of third-party services for the purpose of facilitating payment and completion of an order for Services. By submitting your information to us, including your payment information, you grant us the right to provide your information to these third parties subject to our Privacy Policy.

LoadUp reserves the right to implement fraud prevention measures, including payment verification, transaction limits, and mandatory security checks. In the event of a chargeback, you agree to reimburse LoadUp for any fees incurred and authorize us to collect the original amount plus any applicable fees.

By placing an order and providing your payment information, including without limitation your credit or debit card information, you warrant and represent that:

  1. You have the legal right to use such payment method;
  2. Such payment information is true, correct, and complete;
  3. You are the account holder or authorized user of the payment account;
  4. You are responsible for maintaining the security of your payment information and for any charges incurred through unauthorized use of your payment method. LoadUp is not liable for any unauthorized transactions resulting from your failure to secure this information.

Subject to the refund policy below, all payments are non-refundable unless otherwise specified in writing by LoadUp. Any disputes regarding charges must be submitted in writing within 30 days of the transaction. Failure to dispute within this period constitutes a waiver of any claim related to the charge.

All payments shall be made in U.S. dollars. LoadUp is not responsible for any exchange rate differences or fees imposed by your payment provider.

12. Rescheduling & Cancelling Orders; Refunds; Cancellation & Other Fees

Rescheduling Orders

You may reschedule your Services through our platform on the “Manage my Order” page accessible through your order confirmation email or by submitting a request at goloadup.com/contact/customers at any time before your scheduled performance window. You may reschedule your order at any time without penalty or fees. However, rescheduling your order may result in an increased cancellation fee should you then decide to cancel your order as described further below.

Cancellations

Subject to our cancellation and refund policy and the associated fees below, you may cancel an order through our Platform by submitting a request at goloadup.com/contact/customers, by phone, or by emailing us.

  • Cancellations made prior to the day of Service: Cancellations made prior to the day of the scheduled Service will incur a 20% fee.
  • Cancellations made on or after the day of Service: Cancellations made on or after the day of the scheduled Service will incur a 50% fee.
  • Cancellations made after rescheduling: Cancellations after previously rescheduling your order will incur a 50% fee.

Other Fees

Additional fees may apply to your order, including but not limited to:

  • An “Attempt Fee” for missed appointments, which may apply if your presence is required for the performance of the Services and you are not present at the place the Services are to be performed during the scheduled service window;
  • Surcharges for special circumstances (e.g., stairs, heavy items);
  • State or local fees or processing charges and/or applicable taxes or other costs as required by law.

Following the completion of the Service, you may elect to tip your Third-Party Provider in cash or through our Platform. When applicable, tips are entirely retained by your Third-Party Provider less applicable processing fees.

Refunds

Refunds Due to Change in Services

Pro-rated refunds are issued only for changes to the scope of services before completion; provided that (a) you notify us of the change prior to your Service being completed; and (b) the change does not result in a full cancellation of your Service. In such cases, the pro-rated refund amount will be calculated based on the difference between the original service price and the revised service price. All other payments are non-refundable unless otherwise specified in writing by LoadUp.

Other Refunds

Unforeseen circumstances and unique situations can arise that do not fit into the categories above. If you believe you have a valid reason for a refund not addressed above, please notify our customer service team by contacting support@goloadup.com. For issues concerning the performance of your services, you must notify us in writing within twenty-four (24) hours after the service started, providing detailed information about why you believe the service was deficient and include the nature of the issue, the date of the service, and any other relevant details to enable us to assess your request. Upon our receipt of a timely notification regarding incomplete and/or deficient Service, we will assess the claim and determine, in our sole discretion, whether a refund is warranted. If you fail to notify us within this 24-hour window (which begins when your Service started), you waive your right to any refund(s). In any event, refunds, if issued, are issued at LoadUp’s sole and exclusive discretion.

Please note that the refund provisions above only apply to changes to prepaid Services and/or incomplete performance of the requested prepaid Services by your Third-Party Provider. All other issues in connection with prepaid Services that you may have shall be addressed pursuant to the provisions of Section 20, below (“Making A Claim”).

Timing

Refunds, less any applicable fees and charges, will be processed to the original payment method within 5-7 business days of the transaction or request.

13. Service Windows

While we strive to coordinate the timely provision of Services, we cannot and do not guarantee specific service windows, times, or dates. Service times are estimates and subject to change.

Potential delays may be caused by factors including, but not limited to:

  • Inclement weather
  • Traffic conditions
  • Vehicle breakdowns
  • Provider availability
  • Unforeseen circumstances or events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.

You acknowledge and agree that we are not responsible or liable for such delays. LoadUp’s liability for Service delays described above is limited to rescheduling the Service at no additional cost.

By scheduling a Service, you acknowledge and accept the possibility of delays and agree to remain flexible within the provided service window. You are responsible for being available during the entire service window. LoadUp is not liable for delays caused by you or your unavailability or inaccurate Service information.

14. Accessibility and Disassembly

You are solely responsible for ensuring that all items are fully accessible and can be safely removed without extensive disassembly or damage to property. Do not place an order with us for Services if your item(s) require extensive disassembly and/or are not safely removable without the destruction of the item and/or alternation of the building and/or property that your item(s) is/are located in. Additional charges may apply for unexpected disassembly or accessibility challenges not disclosed at the time of booking.

By placing an order, you are representing to us that all items are safely accessible and removable from your location. You further acknowledge and assume full responsibility for any damage to items or property resulting from your failure to ensure accessibility or safe Service conditions or disclose necessary disassembly or removal requirements.

In any event, by placing an order, you acknowledge that LoadUp is not responsible for any damage to items or property during the provision of Services, regardless of accessibility or disassembly conditions.

15. Refusal of Service

Notwithstanding anything to the contrary in these Terms, we reserve the right to refuse or cancel an order for Services at any time and for any reason. Without limiting our ability to cancel an order for any reason, below are examples of circumstances where Services have been or will be refused or cancelled:

  • If an item is found to be contaminated or infested with bugs (and if such contamination infestation was not disclosed during the placement of your order, you will not be refunded);
  • If performance of the Services would require structural alterations to a building;
  • If your location is too dangerous or unsanitary or if provision of the specific Services would pose a safety hazard (in our sole discretion or that of your Third-Party Provider);
  • In instances of inclement weather such as heavy rain, snow, sleet, hail, lightning, and/or high winds;
  • Your location is inaccessible or too far away from your Third-Party Provider’s vehicle (in our sole discretion or that of your Third-Party Provider);
  • If your item(s) cannot be moved safely through a narrow doorway, hallway, up or down stairs. If you still want your Third-Party Provider to provide the Services after being advised of the risk of damage to your property, you waive any right to receive any reimbursement or other recompense for any damages that may result.

Additionally, Third-Party Service Providers reserve the right to refuse service if they determine that the provision of Services poses a safety risk or violates these Terms.

16. Disposal of Items; Recycling; Donation

For removal Services, ownership of all removed items is transferred to the Third-Party Provider, and neither LoadUp nor the Customer retains any rights to the items. For clarity, at no point does LoadUp retain ownership rights to any items removed as part of the Services. By using our Platform, you acknowledge and agree that you relinquish all ownership and rights to items once they are picked up by a Third-Party Provider.

Third-Party Providers are legally obligated to comply with all applicable federal, state, and local laws and regulations when disposing of items. LoadUp is not responsible for any violations by the Third-Party Providers, nor for the disposal methods chosen by Third-Party Providers. Users release LoadUp from any liability related to the disposal of items.

While LoadUp encourages Third-Party Providers to donate or recycle items when feasible, we make no guarantees regarding the donation or specific disposal methods of any items. For example, certain items or circumstances may prevent Third-Party Providers from donating or recycling items, such as lack of appropriate nearby facilities, refusal of items, poor condition, contamination or infestation of items, or other reasons beyond the reasonable control of your Third-Party Provider.

17. Privacy and Data Protection

LoadUp is committed to protecting your privacy and, with respect to the processing of your personal information, shall comply with federal and state privacy laws applicable to LoadUp, including, where applicable, the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other relevant state-specific regulations. For detailed information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

You have rights regarding your personal information, including access, correction, deletion, and data portability. For a full description of your rights and how to exercise them, please see our Privacy Policy.

LoadUp implements reasonable security measures to protect your personal data. For more information on our security practices, please refer to our Privacy Policy.

By using our Platforms and Services, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

Any significant changes to our privacy practices will be communicated through updates to our Privacy Policy, which will be posted on our website.

18. Accounts

You may be required to register and maintain an active account to use certain aspects of our Platforms.

Account registration may require you to submit certain personal information, such as your name, address, email address, phone number, and payment information. You agree to provide and maintain accurate, current, and complete information for your account, including without limitation valid, current payment information. Failure to do so may result in immediate suspension or termination of your account.

You are solely responsible for maintaining the confidentiality and security of your account credentials. Any activity conducted under your account will be deemed authorized by you, and you will be held fully responsible for such activities. You may not share your account or login credentials with any other person. Each account is intended for individual use only. You agree to notify LoadUp immediately of any suspected unauthorized use of your account or any other security breach. You are responsible for all actions that occur under your account, including any unauthorized transactions.

You may not use a username that is vulgar, obscene, or offensive. Nor may you use a username that is the name of another person or entity or that is otherwise not lawfully available for use, including without limitation another person’s name or trademark without authorization.

We reserve the right to monitor account activity for compliance with these Terms, and may take appropriate action, including suspension or termination, if violations are detected.

If you wish to terminate your account, you may simply discontinue use of our Platforms.

Our Platforms may contain links to third party websites or services that we do not own or control.

LoadUp disclaims all responsibility for the content, privacy policies, and practices of any third-party websites or services linked to or from our Platforms. These links are provided for your convenience only, and you access them at your own risk.

The inclusion of any link does not imply endorsement by LoadUp of the third-party website or service, its content, or any association with its operators.

Any third-party advertisements displayed on our Platform are the sole responsibility of the advertisers. LoadUp does not endorse or assume any responsibility for the content or accuracy of these advertisements.

You are solely responsible for reviewing and understanding the terms and conditions and privacy policies of any third-party websites you visit through links on our Platform. By clicking on third-party links, you acknowledge and accept the risks associated with accessing third-party content and services.

You agree to indemnify and hold LoadUp harmless from any claims, damages, or losses arising from your interactions with third-party websites or services accessed through our Platform.

LoadUp reserves the right to remove any third-party links from our Platform at any time, for any reason, without prior notice.

20. Making A Claim

LOADUP IS NOT LIABLE OR RESPONSIBLE FOR ANY ACTIONS OR OMISSIONS OF THIRD-PARTY PROVIDERS. YOU ACKNOWLEDGE AND AGREE THAT LOADUP IS ACTING SOLELY AS AN INTERMEDIARY AND THAT YOU WILL RESOLVE ALL CLAIMS DIRECTLY WITH THE THIRD-PARTY PROVIDER. AS A COURTESY, TO FACILITATE COMMUNICATION BETWEEN USERS AND THIRD-PARTY PROVIDERS, LOADUP PROVIDERS A CLAIM SUBMISSION MECHANISM, DESCRIBED MORE FULLY BELOW. WE DO NOT MEDIATE OR RESOLVE DISPUTES. FURTHER, DUE TO NATURE OF THE SERVICES BEING PERFORMED BY YOUR THIRD-PARTY PROVIDER, YOU MUST SUBMIT ANY CLAIMS WITHIN FOURTEEN (14) DAYS OF THE DATE THE SERVICES WERE PERFORMED. FAILURE TO DO SO CONSTITUTES A WAIVER OF ANY CLAIMS RELATED TO THAT SERVICE.

To submit a claim for documentation purposes, please email us at support@goloadup.com with the following information:

  • The date the Services were performed;
  • Order number;
  • Contact information for follow-up;
  • Description of the alleged issue caused by the Third-Party Provider’s provision of the Services; and
  • Photographic evidence (if applicable).

After we receive the above information, we will provide the same to your Third-Party Provider and provide you with the contact information of your Third-Party Provider so you can resolve the claim directly with your Third-Party Provider.

By accessing our Platforms and/or booking Services, you acknowledge and accept this claim process and the limitations of LoadUp’s role in resolving disputes.

21. Indemnification

You agree to indemnify, defend, and hold harmless LoadUp, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your Use of the Platform and Services: Any actions or omissions by you while using the Platform or Services.
  • Interactions with other Users: Any claims, disputes, or damages resulting from your engagement or interaction with other Users, including Third-Party Providers.
  • Violation of Terms: Any breach of these Terms by you or anyone using your account.
  • User-Submitted Content: Any claims related to content you submit, post, or transmit through the Platform.
  • Violation of Rights: Any infringement of third-party rights, including intellectual property rights.
  • Legal and Regulatory Violations: Any actions by you that violate applicable laws, rules, or regulations.
  • Payment and Financial Obligations: Any claims arising from your payment transactions or financial commitments.
  • Claims Related to Service Provision: Any liability arising from Services provided to you by Third-Party Providers, including personal injury or property damage.
  • Unauthorized Use of Your Account: Any claims or damages arising from unauthorized use of your account, unless caused by LoadUp’s negligence.
  • Data Protection Violations: Any claims related to your handling of personal data accessed through the Platform.

LoadUp reserves the right to assume the exclusive defense and control of any matter subject to indemnification at your expense. You agree to cooperate fully with LoadUp in asserting any available defenses and in the defense of any claim. You may not settle any claim without LoadUp’s prior written consent, which shall not be unreasonably withheld.

This indemnification obligation will survive the termination of your account or use of the Platform and Services.

22. Release

Subject to the applicable provisions of these Terms, to the fullest extent permitted by law, you hereby irrevocably release and discharge LoadUp, its officers, members, employees, agents, contractors, affiliates, successors and assigns from each and every past, current, or future dispute, claim, controversy, demand, liability, action, omission, cause of action, and/or litigation, of any kind or nature, including without limitation breach of contract, tort, intellectual property suits, personal injury, death, and/or property damage, arising out of or related to, directly or indirectly, these Terms, the Services, your use of the Platforms, any action or inaction by Third-Party Providers, your interactions with other Users, including Third-Party Providers, or any other interaction with the Platforms or the Services. This release includes, but is not limited to: any disputes or claims arising from services provided by third-party providers; any loss or damage to personal property, any personal injury or death, any unauthorized access to or use of your account, any errors, inaccuracies, or omissions in the Platform content, or any loss of data or interruption of service.

NOTE TO CALIFORNIA RESIDENTS: USERS RESIDING IN CALIFORNIA HEREBY WAIVE THE PROVISIONS OF CAL. CIV. CODE § 1542, WHICH PROVIDES THAT “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS IN WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

This release is in addition to the indemnification obligations set for herein.

You acknowledge that you have read and understand the consequences of this release and that it is a condition of your use of the Platform and Services.

If any part of this release is found to be unenforceable, the remainder shall continue in full force and effect.

23. Disclaimers

THE PLATFORMS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, LOADUP EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, WHETHER EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

LOADUP MAKES NO GUARANTEE (I) THAT THE PLATFORMS WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, WILL OPERATE UNINTERRUPTED OR ERROR-FREE, WILL BE SECURE, WILL BE TIMELY, WILL BE RELIABLE, WILL BE FREE OF VIRUSES OR OTHER HARMFUL DATA AND/OR INFORMATION, OR (II) THAT DEFECTS WILL BE CORRECTED. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORMS AND ANY LINKED SITES.

ACCESS TO THE PLATFORMS MAY BE SUSPENDED TEMPORARILY OR PERMANENTLY WITHOUT NOTICE. LOADUP IS NOT LIABLE FOR ANY MODIFICATION, SUSPENSION, OR DISCONTINUATION OF THE PLATFORMS.

LOADUP IS NOT RESPONSIBLE FOR THE CONTENT OR ACCURACY OF ANY THIRD-PARTY WEBSITES OR SERVICES LINKED TO OR FROM THE PLATFORMS. ACCESSING THIRD-PARTY CONTENT IS AT YOUR OWN RISK.

LOADUP DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY USER-GENERATED CONTENT. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT YOU POST ON THE PLATFORMS.

LOADUP DOES NOT CONTROL OR GUARANTEE THE PERFORMANCE, SAFETY, OR QUALITY OF SERVICES PROVIDED BY THIRD-PARTY PROVIDERS. ANY ISSUES WITH SERVICE PERFORMANCE SHOULD BE ADDRESSED DIRECTLY WITH THE THIRD-PARTY PROVIDER.

TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, AS APPLICABLE, LOADUP DISCLAIMS ANY AND ALL RESPONSIBILITY, LIABILITY, OR OTHERWISE ARISING OUT OF DEATH, PERSONAL INJURY, PERSONAL PROPERTY DAMAGE, OR REAL PROPERTY DAMAGE RESULTING FROM, DIRECTLY OR INDIRECTLY, THE USE OF THE PLATFORMS OR THE SERVICES.

LOADUP TAKES NO RESPONSIBILITY, NOR WILL IT BE LIABLE FOR, ANY DAMAGES TO YOUR PROPERTY, INCLUDING WITHOUT LIMITATION VIRUSES OR MALWARE, OR OTHER PROPERTY, CAUSED BY OR STEMMING FROM YOUR USE OF THE PLATFORMS OR SERVICES.

LOADUP SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING ACTS OF GOD, WAR, TERRORISM, NATURAL DISASTERS, GOVERNMENT ACTIONS, OR FAILURE OF TELECOMMUNICATIONS OR INTERNET SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SUCH EXCLUSIONS MAY NOT BE APPLICABLE IN YOUR SPECIFIC SITUATION.

FOR A FULL LIMITATION OF LIABILITY, PLEASE REFER TO SECTION 24 BELOW. BY USING THE PLATFORMS AND SERVICES, YOU ACKNOWLEDGE AND ACCEPT THESE DISCLAIMERS AND AGREE TO USE THE PLATFORMS AND SERVICES AT YOUR OWN RISK.

24. Limitation of Liability

LOADUP SHALL NOT, IN ANY EVENT, BE LIABLE TO YOU OR ANY THIRD PARTY FOR LOST PROFITS, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR OTHERWISE RELATED TO THESE TERMS, YOUR USE OF THE PLATFORMS, AND/OR THE SERVICES. THIS EXCLUSION INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES. BY USING OR ACCESSING THE PLATFORMS AND SERVICES, YOU ACKNOWLEDGE AND ASSUME ALL RISKS ASSOCIATED WITH THEIR USE, INCLUDING THE RISKS OF DATA LOSS, UNAUTHORIZED ACCESS, AND INTERACTIONS WITH OTHER USERS.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, LOADUP’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATED TO THESE TERMS, THE PLATFORMS, AND/OR THE SERVICES, FOR ANY REASON WHATSOEVER AND IRRESPECTIVE OF THE FORM OR FORUM, IS LIMITED TO THE GREATER OF, IN LOADUP’S SOLE AND ABSOLUTE DISCRETION, FIVE HUNDRED DOLLARS ($500.00) OR THE TOTAL FEES PAID BY YOU IN THE LAST SIX MONTHS.

LOADUP SPECIFICALLY DISCLAIMS LIABILITY FOR ANY CLAIMS ARISING FROM THIRD-PARTY PROVIDER ACTIONS, DATA BREACHES, OR UNAUTHORIZED ACCESS TO YOUR ACCOUNT.

THE FOREGOING LIMITATIONS ON LIABILITY APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, LOADUP’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ALL CLAIMS ARISING OUT OF YOUR USE OF THE PLATFORMS OR THE SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE THE SERVICES WERE ACTUALLY PERFORMED.

25. Intellectual Property Infringement

LoadUp respects the intellectual property rights of others. If you believe that anything on the Platforms unlawfully infringes upon your or another’s intellectual property rights, please submit a report using the contact information below.

Intellectual Property Agent
LoadUp Technologies, LLC.
8000 Avalon Blvd., Suite 325
Alpharetta, GA 30009
(877) 675-0785
support@goloadup.com

A report of alleged intellectual property infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the infringed right;
  • Identification of the copyrighted work(s) or intellectual property rights claimed have been infringed;
  • Identification of the material that is claimed to be infringing and where it is located on the Platforms;
  • Sufficient information to permit us to locate such allegedly infringing material, such as a URL;
  • Your contact information, including address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law;
  • A statement that the information contained in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Pursuant to 17 U.S.C. § 512(f), if the notice relates to alleged copyright infringement, any misrepresentation of material fact in a written notice subjects the complaining party to liability for damages, costs, and attorneys’ fees incurred by LoadUp in connection with your notice and allegation of copyright infringement.

If you believe your content was removed or disabled by mistake, you may file a counter-notification using the contact information above with the following information:

  • Your physical or electronic signature;
  • Identification of the material that has been removed or to which access has been disabled and the location where the material appeared before it was removed or access to it was disabled;
  • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  • Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court in your district, or if outside the United States, the jurisdiction where LoadUp is located, and that you will accept service of process from the person who provided the original notification or an agent of such person.

LoadUp acts as a neutral intermediary and will process infringement claims in accordance with applicable law. LoadUp does not make legal determinations regarding the validity of claims or counter-notifications. Users are solely responsible for the content they upload, post, or otherwise make available on the Platforms. LoadUp does not endorse or assume any responsibility for user-generated content.

26. Modification

LoadUp reserves the right to modify, amend, or update these terms at any time, at its sole discretion. Revisions to these Terms are effective upon their publication and your continued use of the Platforms and/or the Services after changes are made constitutes your acceptance of the modified Terms. If you do not agree to the modified terms, you must discontinue use of the Platforms and Services immediately. If any modification is found to be unenforceable, the previous valid version shall remain in effect for that specific provision.

27. Dispute Resolution

IN THE EVENT THAT ANY DISPUTE ARISES OUT OF, OR RELATED TO, THESE TERMS, THE PLATFORMS, AND/OR THE SERVICES, YOU AND WE AGREE TO ATTEMPT TO RESOLVE THE DISPUTE BY FIRST NEGOTIATING DIRECTLY IN GOOD FAITH. IF YOU AND WE ARE UNABLE TO RESOLVE THE DISPUTE THROUGH GOOD FAITH NEGOTIATION, YOU AND WE AGREE THAT ANY UNRESOLVED DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORMS, OR SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES. BEFORE INITIATING ARBITRATION, HOWEVER, THE PARTIES SHALL ATTEMPT TO RESOLVE THE DISPUTE THROUGH GOOD FAITH NEGOTIATION AND MEDIATION, ADMINISTERED BY A MUTUALLY AGREED MEDIATOR. ANY MEDIATION OR ARBITRATION SHALL TAKE PLACE IN ATLANTA, GEORGIA, UNLESS BOTH PARTIES AGREE TO A DIFFERENT LOCATION. EACH PARTY SHALL BEAR ITS OWN COSTS IN THE ARBITRATION, AND THE FEES OF THE ARBITRATOR SHALL BE SPLIT EQUALLY BETWEEN THE PARTIES.

NOTWITHSTANDING THE FOREGOING, EITHER PARTY MAY CHOOSE TO PURSUE A CLAIM IN SMALL CLAIMS COURT INSTEAD OF ARBITRATION IF THE CLAIM QUALIFIES FOR SMALL CLAIMS COURT JURISDICTION. IF ANY PART OF THIS DISPUTE RESOLUTION CLAUSE IS FOUND TO BE UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

For more information on the arbitration process or to initiate arbitration, please contact the American Arbitration Association at www.adr.org or call 1-800-778-7879.

28. Class Action Waiver

EXCEPT AS OTHERWISE REQUIRED UNDER APPLICABLE LAW, YOU AND WE AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION AGAINST LOADUP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUCCESSORS, OR ASSIGNS. THIS WAIVER APPLIES TO ALL DISPUTES, WHETHER IN ARBITRATION OR IN COURT, INCLUDING ANY CLAIMS THAT MAY ARISE AFTER THE TERMINATION OF THESE TERMS. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THE UNENFORCEABLE PORTION SHALL BE SEVERED, AND THE REMAINDER OF THE DISPUTE RESOLUTION CLAUSE SHALL REMAIN IN EFFECT. BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND VOLUNTARILY WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

29. Jury Trial Waiver

IF, FOR ANY REASON, A DISPUTE PROCEEDS IN A COURT RATHER THAN IN ARBITRATION, YOU AND LOADUP HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORMS, OR SERVICES. THIS WAIVER APPLIES TO ALL CLAIMS, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. IF THIS JURY TRIAL WAIVER IS FOUND TO BE UNENFORCEABLE, THE UNENFORCEABLE PORTION SHALL BE SEVERED, AND THE REMAINDER OF THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. THIS WAIVER SUPPLEMENTS THE DISPUTE RESOLUTION PROVISIONS OUTLINED HEREIN.

BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL.

30. Non-Solicitation; Non-Circumvention

You agree that during your use of the Platforms and Services, you will not, directly or indirectly, solicit or attempt to solicit any Third-Party Providers, Customers, or clients of LoadUp for the purpose of providing or receiving services that compete with LoadUp’s offerings or for the purpose of circumventing the Platforms or Services. For a period of one year following the termination of your account, whether voluntary or involuntary, you agree not to solicit or attempt to solicit any Third-Party Providers, Customers, or clients of LoadUp with whom you had direct contact or of whom you became aware through your use of the Platforms, for the purpose of providing or receiving services that compete with LoadUp’s offerings.

31. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. The Federal Arbitration Act and applicable federal arbitration law shall govern all aspects of the arbitration process.

32. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect. The intent of this severability clause is to preserve the enforceability of the agreement to the maximum extent possible, reflecting the parties’ original intentions.

33. Electronic Communications; Phone Calls

By providing your contact information, you expressly consent to receive electronic communications from LoadUp, its affiliates, and Third-Party Providers. This includes emails, text messages, and phone calls, which may be made using automatic telephone dialing systems or pre-recorded voices as authorized under the Telephone Consumer Protection Act (TCPA). Communications may include, but are not limited to, service updates, promotions, marketing, and account-related information.

You consent to the recording of phone calls for quality assurance and training purposes.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting support@goloadup.com. Opting out of marketing communications will not affect your ability to receive essential service-related communications. You are responsible for maintaining accurate contact information and for any charges incurred through your communications provider. Standard message and data rates may apply for text messages and other electronic communications.

You agree that all terms, conditions, agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications would satisfy if provided in a hardcopy writing.

Opting out of certain communications may negatively impact your ability to receive Services.

34. Headings

Headings contained in these Terms are inserted only as a matter of convenience and reference and in no way define, limit, or describe the scope or intent of these Terms and do not affect its provisions in any way.

35. Entire Agreement

These Terms, along with any policies or agreements incorporated by reference, constitute the entire agreement between you and LoadUp regarding the use of the Platforms and Services. This agreement supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written. These Terms govern your use of the Platforms and Services and supersede any conflicting or additional terms presented in any purchase order or other documentation. You acknowledge that you have not relied on any representations, warranties, or statements not expressly set forth in these Terms. These Terms may be supplemented by additional agreements or specific terms and conditions for certain services or features. In the event of a conflict, the supplementary terms shall govern for those specific services or features.

36. Contact

If you have any questions regarding these Terms or would like to contact us for any other reason, please contact us at:

LoadUp Technologies, LLC.
https://goloadup.com/
8000 Avalon Blvd., Suite 325
Alpharetta, GA 30009
(877) 675-0785
support@goloadup.com

This document was last updated on January 1, 2026