How we work with real accounts
The accounts below are real engagements. Where customer permission to publish names hasn't been granted yet, we describe the work without identifying the company. If you're evaluating JRP for a similar engagement and want to talk to one of these accounts directly, our sales team can usually arrange a reference call after a procurement conversation has begun.
A note on transparency. Many of the customers we'd like to feature here are still working through internal approval to be publicly named, particularly larger accounts where vendor disclosure goes through procurement, legal, and corporate communications. The descriptions below are accurate. The accounts are real. Names and identifying details are anonymized where we don't yet have written publication permission. We add named case studies as approvals come through.
Regional multifamily operator running 38 garden-style properties across three Sunbelt states. Each property had its own preferred junk removal vendor, accumulated over years of property-by-property hiring decisions. Per-pickup pricing varied widely, COI documentation was inconsistent, and unit-turn cleanouts were a recurring scramble. The new VP of Operations wanted one vendor across the portfolio.
Master service agreement covering all 38 properties under unified per-unit pricing. COI naming the management company plus all ownership entities. Unit-turn workflow integrated with the operator's property management platform — on-site managers submit through the portal, dispatch within 48-hour SLA, completion documentation back to the property file. Quarterly portfolio reviews with the regional manager.
Account moved from 38 separate vendors to one. Per-unit cleanout pricing flat across the portfolio, regardless of regional market differences. AP team consolidated 38+ monthly invoices into one with property-level cost coding mapped to their accounting system. Account is in year two of a three-year master.
National specialty retailer running a brand refresh across 47 stores in 21 states over 18 months. The construction GC handling fixture installation needed a debris removal partner that could schedule against their store-by-store calendar — most remodels happened overnight Saturday into Monday morning to keep stores open during the week. Each store needed branded fixture destruction documentation for IP protection.
Construction subcontract structured against the GC's store calendar. Standardized service level: arrival within the GC's overnight window, debris cleared before grand reopening Monday morning, photo documentation and chain-of-custody for branded fixture destruction. Weekly call with the GC's construction PM tracking the rolling schedule. Single COI structure covering the GC, the retailer, and individual landlord requirements per location.
47 stores completed on schedule across the 18-month program. Zero stores missed reopening Monday morning. Branded fixture destruction documentation delivered for every location and accepted by the retailer's IP and asset protection teams. The retailer has subsequently engaged us for store closure and store-opening work outside the original master.
Atlanta-area probate attorney managing a steady caseload of estate cleanouts on behalf of executors. The attorney needed a referral-quality vendor: someone who would treat sensitive family situations with discretion, deliver documentation suitable for probate accounting, and quote work as a fixed scope-of-work that the executor could approve once and not revisit during the cleanout itself.
Referral relationship with priority scheduling for the attorney's cases. Standard documentation packet: on-site walkthrough with photos, fixed scope-of-work pricing with line items aligned to probate accounting categories, before-and-after photos, and disposal records that support estate tax filings. Direct point of contact for the attorney's office to streamline scheduling.
Roughly 20 cleanouts per year for this attorney's office over the past three years. The attorney refers other probate counsel in her network when they ask about vendor recommendations. Several executor clients have subsequently engaged us for unrelated personal work after working with us on the estate.
Public tech company restructuring out of a multi-floor headquarters lease into a smaller office. Approximately 220,000 sq ft of furniture, IT equipment, and miscellaneous corporate property to clear in six weeks. The company's facilities team needed donation-first handling for office furniture (the company had a corporate ESG commitment), certified e-waste handling for IT equipment, and reporting for sustainability disclosure.
Six-week project plan staged by floor. Donation partnerships pre-arranged with three regional nonprofits to absorb the furniture volume — donation receipts back to the facilities team for ESG reporting. Certified e-waste partner handled IT equipment under chain of custody. After-hours and weekend work to avoid disruption to floors still in use during the wind-down. Daily progress reports to the facilities team and the company's sustainability lead.
Decommissioning completed inside the six-week window. Approximately 78% of furniture diverted to donation rather than landfill. Sustainability data delivered in the format the company's ESG reporting team requested. Facilities team has subsequently engaged us for smaller office relocations and TI debris work in their remaining footprint.
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