Insurance & probate junk removal · Restoration network MSAs
Restoration junk removal at network scale needs MSA structure rather than per-claim quoting. They want a master agreement, pre-negotiated pricing tiers, standardized documentation matching their carrier billing requirements, and dispatch protocols that work whether the volume is one claim or two hundred. JRP's MSA structure is built for this. Most of our restoration relationships started as per-claim engagements that converted to MSAs once volume justified the structure.
A pre-negotiated master service agreement covering the operational structure for our work as the disposal partner across a restoration network's claim volume. The agreement defines: per-claim pricing tiers by typical loss profile (small water loss, moderate fire damage, large CAT loss), standardized documentation format matching the network's claim file structure, dispatch protocols for rapid response, geographic coverage and response time commitments, plus CAT response capacity for major events.
The structure is operationally distinct from per-claim work in three ways. First, pricing predictability: the network knows what each claim type will cost to dispose before they've even quoted the carrier. Second, dispatch speed: standing relationship means dispatch happens via a single message rather than per-claim requoting. Third, documentation consistency: every claim file looks the same regardless of which JRP crew handled it.
Most of the major restoration networks operate at scale: Servpro has 2,000+ franchise locations, Belfor operates in 30+ countries, Servicemaster runs 1,500+ franchises, plus Paul Davis, BluSky, Cotton Holdings, Code Blue, and regional networks. MSA structure is the standard way these networks engage disposal vendors at scale.
Some restoration networks prefer the disposal vendor to be a single corporate-level relationship; others prefer regional disposal partners. We adapt to whichever structure the network operates under.
Standard pattern: at MSA execution, we work with the network's operations team on the pricing tier structure (small water loss, moderate fire damage, large CAT loss, multi-claim CAT events), the documentation format (typically the network's standardized claim file format with per-claim documentation packets), and the dispatch protocol (single point of contact, response time commitments, escalation paths).
Once the MSA is in place, individual claims dispatch against the master rate. The restoration GC's project manager dispatches per claim with the property address, claim number, scope summary, and any specialty requirements. We respond within the SLA, complete the work, and the documentation packet returns to the network's claim file. Monthly invoicing rolls up all claims completed in the period.
For larger restoration networks, regional account managers are assigned for our coverage in their major markets. Quarterly performance reviews cover claim volume trends, response time metrics, documentation quality, and any operational issues across the program.
CAT (catastrophe) events — hurricanes, regional flooding, large fires, ice storms, tornado outbreaks — generate massive claim volume in compressed time windows. Restoration networks deploy heavily during CAT events; their disposal partner needs to scale alongside.
Our CAT response structure: pre-staged capacity for predictable CAT seasons (Atlantic hurricane season, regional flooding patterns, wildfire season in affected metros), surge dispatch into affected areas as restoration networks deploy, premium per-claim CAT pricing (industry-standard given the deployment economics), and dedicated CAT account management during active events.
For network MSAs specifically, CAT pricing tiers are typically defined in the master agreement so the network can quote carriers accurately during events. Typical CAT premium is 25-50% above standard claim pricing depending on the event severity and geographic constraints.
Each major restoration network has a standardized claim file format their carriers expect. Servpro uses one format, Belfor uses another, regional networks have their own. Per-claim documentation has to match the network's expected format rather than imposing a different format on every claim.
Standard claim documentation packet: itemized inventory of contents disposed (categories minimum, individual items where applicable), photo documentation before removal, weight or volume tracking for disposal, plus disposal facility records. For higher-value claims or claims being adjusted carefully, additional documentation: photo documentation of each significant item removed, chain of custody from property to disposal facility, environmental certification of disposal facility (relevant for hazardous-classified contents — mold, sewage, certain fire damage).
For network MSAs, the documentation format is set at MSA execution and stays consistent across every claim. Adapting to a different format mid-program is operationally expensive; the documentation structure is genuinely worth getting right up front.
Coverage across 49 US states through the LoadUp Technologies marketplace. We do not currently service New Jersey for this type of work. For restoration networks with NJ coverage in their footprint, the NJ portion needs different vendor coverage — most restoration networks handle this through their broader vendor network without significant friction.
Coverage depth varies by metro. Major metros (NYC excluding NJ, LA, Chicago, Atlanta, Dallas, Houston, etc.) have deeper Loader density and faster response times. Smaller metros have coverage but with slightly longer response SLAs. The MSA structure handles this; pricing reflects actual fulfillment economics by metro.
For Canadian or international claims adjacent to a US program, we coordinate with regional partners but aren't the prime contractor.
Per-claim pricing applies to networks running fewer than ~10 claims per month in our coverage areas. Once volume justifies the MSA structure (typically 20+ claims per month consistently), conversion to MSA structure makes sense for both sides — the network gets predictable pricing and standardized documentation, we get committed volume that justifies the dedicated account management overhead.
For networks running CAT response capacity needs, MSA structure makes sense even at lower steady-state volume because the CAT capacity commitment requires advance planning that per-claim engagements don't support.
Conversion timing typically aligns to network operational cycles — most networks sign MSAs at the start of their fiscal year or at the start of CAT season for networks with seasonal volume profiles. We don't force conversions on networks who prefer per-claim engagement.
Frequently asked
Most networks consider MSA conversion at ~20 claims per month consistently in our coverage areas. Below that volume, per-claim engagement is operationally simpler. Above that volume, MSA structure provides genuine pricing predictability and documentation consistency that justifies the dedicated account management. For networks with CAT response capacity needs, MSA conversion makes sense at lower steady-state volume because CAT capacity requires advance planning.
Pre-staged capacity for predictable CAT seasons (Atlantic hurricane, regional flooding, wildfire season). Surge dispatch into affected areas as restoration networks deploy. Premium per-claim CAT pricing (typically 25-50% above standard) reflecting the deployment economics. Dedicated CAT account management during active events. CAT pricing tiers are typically defined in the MSA so networks can quote carriers accurately during events.
Yes. Each major network has a different standardized format their carriers expect — Servpro one way, Belfor another, regional networks different. Documentation format is set at MSA execution and stays consistent across every claim. We don't impose our format on yours; we adapt to yours.
NJ portion needs different vendor coverage. Most restoration networks handle this through their broader vendor network without significant friction. The exclusion is addressed at MSA execution rather than discovered during deployment — we're explicit about coverage gaps up front.
We adapt to either structure. Some networks prefer single corporate-level relationship for documentation consistency; others prefer regional disposal partners for local response and cost optimization. The structure decision is the network's; we work to whatever structure you operate.
Yes — standard for network MSAs. Quarterly review covers claim volume trends across the program, response time metrics against SLA commitments, documentation quality reviews, and any operational issues. Most network operations teams use these reviews to identify regional patterns, training opportunities, and capacity adjustments.
Network name, claim volume per month, geographic coverage in your footprint, and current vendor structure (per-claim, single corporate MSA, or regional partners). Our restoration accounts team handles MSA conversations directly and gets back to you within one business day.
Insurance & probate · Restoration MSA